Banned, why???

[richyc50]

Which device and model are you using?

Samsung A52 5G

Which OS and version are you using?

Android 14

How are you connecting?

5G

Which web browser and version are you using?

Firefox v139

Are you using special settings or extensions?

no

Did you update your software recently?

no

What is the error message you're seeing?

Your account or client is banned: Repeat ban evasion (b23b5efe)

Do you have a before and after screenshot?

no

Have you attempted any troubleshooting?

no

Describe how your issue develops.

trying to log into chat and get the above message.

Got this message about repeated ban evasion. I have never been banned, let alone repeatedly. Please fix.

 

[elwoodbluz1966]

Can you let me know the ban code it is showing please ? It will be a series of numbers and letters in a bracket.

 

[Lassitude]

Can you let me know the ban code it is showing please ? It will be a series of numbers and letters in a bracket.

Your account or client is banned: Repeat ban evasion (b23b5efe)

This is what comes up on mine on my iPhone, I’m with vodaphone if that helps

 

[DoubleJeez]

Can you let me know the ban code it is showing please ? It will be a series of numbers and letters in a bracket.

Afternoon @elwoodbluz1966 the same is happening for me x

 

[PegMe75]

Can you let me know the ban code it is showing please ? It will be a series of numbers and letters in a bracket.

Good afternoon.

I am also getting this message when I try to log in using mobile data on Vodafone network. I can't access chat on mobile data, but can access chat when I connect through WiFi network.

Can you help?

 

[Blueballz]

Afternoon @elwoodbluz1966 the same is happening for me x

View attachment 173101

@elwoodbluz1966 same as this as per my post Banned

 

[Domin8m]

I'm getting the same error message

 

[Oldiebutgoldie]

Same here, phone fine, ipad not
Only difference is tesco for phone and takkmobile for iPad.
Wifi constantly disconnects for both, the BT issue

Your account or client is banned: Repeat ban evasion (c56af35c)

 

[Hendon]

Same here. On Vodafone mobile.
I posted this on Sunday and no reply yet.

Any suggestions?

 

[elwoodbluz1966]

It is a temporary restriction, not related to the BT/EE issue. Please use your wi-fi instead of mobile data. Apologies for the inconvenience.

 

[PegMe75]

It is a temporary restriction, not related to the BT/EE issue. Please use your wi-fi instead of mobile data. Apologies for the inconvenience.

Thanks for the reply.

Do you have any idea when it will be sorted?

 

[richyc50]

Can you let me know the ban code it is showing please ? It will be a series of numbers and letters in a bracket.

It is written above b23b5efe

 

[elwoodbluz1966]

It is written above b23b5efe

It is a temporary restriction, not related to the BT/EE issue. Please use your wi-fi instead of mobile data. Apologies for the inconvenience.

 

[Hendon]

It is a temporary restriction, not related to the BT/EE issue. Please use your wi-fi instead of mobile data. Apologies for the inconvenience.

Thanks, it worked for a day. Now back with the same error

Your account or client is banned: Repeat ban evasion (b4d3f998

l dont have WiFi so can you put my account back on

Thanks

 

[elwoodbluz1966]

Thanks, it worked for a day. Now back with the same error

Your account or client is banned: Repeat ban evasion (b4d3f998

l dont have WiFi so can you put my account back on

Thanks

It is a temporary measure where use of wi-fi is required to access the site for now.

 

[Oldiebutgoldie]

I can use either but not both, depends on where I am, no logic to why or where, so temp and use WiFi isn't the case

 

[elwoodbluz1966]

I can use either but not both, depends on where I am, no logic to why or where, so temp and use WiFi isn't the case

Temporary, not temperature.

 

[Oldiebutgoldie]

Temporary, not temperature.

Yes temporary

 

[elwoodbluz1966]

Yes temporary

Yes, as already explained, this is a temporary measure.