Banned mystery

[CotswoldsMan]

Which device and model are you using?

MacBook Pro M1 Pro

Which OS and version are you using?

MacOS 15.5 (24F74)

How are you connecting?

Vodafone Cellular snd eero WiFi 5GHz

Which web browser and version are you using?

Chrome Version 137.0.7151.57 (Official Build) (arm64)

Are you using special settings or extensions?

No

Did you update your software recently?

No

What is the error message you're seeing?

Your account or client is banned: Repeat ban evasion (c56af35c)

Do you have a before and after screenshot?

No

Have you attempted any troubleshooting?

Mo

Describe how your issue develops.

Sign in as usual, error message happens when seleecting a Chat Room

My account appears to have been banned. Message when trying to access Chat Rooms is 'Your account or client is banned: Repeat ban evasion (c56af35c)'

 

[elwoodbluz1966]

It is a temporary restriction, not related to the BT/EE issue. Please use your wi-fi instead of mobile data. Apologies for the inconvenience.

 

[IvorHardy]

My account appears to have been banned. Message when trying to access Chat Rooms is 'Your account or client is banned: Repeat ban evasion (c56af35c)'

Same here

 

[elwoodbluz1966]

Same here

It is a temporary restriction, not related to the BT/EE issue. Please use your wi-fi instead of mobile data. Apologies for the inconvenience.

 

[IvorHardy]

I'm not in a WiFi area. Is this a Vodafone issue?

 

[elwoodbluz1966]

I'm not in a WiFi area. Is this a Vodafone issue?

No

 

[Bendangle]

It is a temporary restriction, not related to the BT/EE issue. Please use your wi-fi instead of mobile data. Apologies for the inconvenience.

I’ve been banned aswell no idea why ?

 

[Bendangle]

It says traspassing or ban evasion but I was never banned

 

[Bendangle]

My account appears to have been banned. Message when trying to access Chat Rooms is 'Your account or client is banned: Repeat ban evasion (c56af35c)'

I’ve got the same ban evasion but I only typed 3 innocent words. How do I get it sorted out ?

 

[CotswoldsMan]

My WiFi is conected to a Vodafone mobile solution. Does this now mean I cannot access at all?

 

[Bendangle]

Are you still banned

 

[Bendangle]

Are you still banned

 

[CotswoldsMan]

Are you still banned

Yes

 

[Bendangle]

Are you still bann

 

[Bendangle]

Yes

lol. Good luck

 

[CotswoldsMan]

When is this issue going to be resolved? Currently, I have no way of accessing chat.

 

[Bendangle]

I’d actually started to forget. I have no way of knowing what the problem is or even if will ever be resolved to be honest. I get busy over the summer so I don’t get on a lot. Let me know if it gets resolved my friend

 

[elwoodbluz1966]

When is this issue going to be resolved? Currently, I have no way of accessing chat.

As already stated a number of times, it is only a temporary measure affecting mobile data usage and you will need to use wi-fi to access chat.

 

[CotswoldsMan]

As already stated a number of times, it is only a temporary measure affecting mobile data usage and you will need to use wi-fi to access chat.

As stated in the first instance, I do use WiFi but that WiFi connects to the internet via Vodafone mobile data - so seemingly no way of connecting at all!