Banned for not being 18

[NaughtyHEX]

Which device and model are you using?

Desktop PC

Which OS and version are you using?

Windows 10

How are you connecting?

wifi

Which web browser and version are you using?

chrome

Are you using special settings or extensions?

no

Did you update your software recently?

no

What is the error message you're seeing?

Your account or client is banned: You must be over 18 to use this website. (932861c0)

Do you have a before and after screenshot?

no

Have you attempted any troubleshooting?

Deleting Cookies

Describe how your issue develops.

Banned

Can this restriction be lifted, please?

It seems that an error has been made, as I'm currently banned from using the chat feature. Has anyone experienced this before or knows how to get it resolved?

Any help would be greatly appreciated. Thank you!

 

[elwoodbluz1966]

That ban code relates to a ban in May, where a clearly underage pic was posted in chat, on another screen name that has the same IP Address as you.

 

[NaughtyHEX]

Okie I this is a mistake, I wouldn't post underage, think they were prob of OF. Could you delete this account please